For families in this situation this can be a nightmare. Hotel, food and added car rental costs can skyrocket the budget. It you can't find a hotel then keeping the kids occupied, napped, exercised, fed, hydrated, and tantrum-free in the airport, while you wait can expensive and stressful. Not to mention work and school times that can really affect families.
As I sit here in Massachusetts while Logan airport is closed and the television is showing people sleeping at the airport due to the mayor storm outside my window, I wonder how it is that airlines can question people's reaction to them. My family decided long ago that if we can drive somewhere in under 8 hours we drive instead of fly. Between cost of flights, cost of luggage, cost of drinks and food previously free, time in flight, time at airport before flight and after, it is not worth flying for us anymore. As an agent so many of my customers feel flying for travel is a necessary evil, that can not be avoided.
How do you feel about airline customer service, especially when there are delays and cancellations? Do you think airlines should be doing more for their passengers?
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